FREQUENTLY ASKED QUESTIONS

We recommend booking at least 48 hours in advance. That way you’ll get a time that suits you best.

If it’s 24 hours before your planned activity we will cancel and refund fully.                                    

Yes. The Fox is done first so when you do the Combo you can choose the same time and you’ll be together. Your friend can then watch you do the swing afterwards and be ready with the high-fives. Just let us know first so we can make sure there’s space in the transport on the way back                                                                           

Yes. First, choose the combo. Then take the swing trip, which is 1.5 hours later. Then you’ll do the swing together. If they want to watch you do the Fox they can – just let us know prior so we can arrange transport.

Yes there is. You can save $20 per person on any tandem option.                            

Sorry, you cannot pre-book additional jumps. However you can request one on site. Depending on time and availability you may be able to go again.

We have a minimum age of 10 years old. The maximum age is limitless – if you’re mostly robot and 217 years old we’ll be ready to help you jump.

The maximum size for the Fox is 8 people. For the Swing it’s 11 people.

For The Fox it’s 2 hours, the Canyon Swing 2.5 hours. The Combo is 3.5 hours

About Us

Our booking office and check-in point is at 34 Shotover Street in the middle of Queenstown. Our operational site is just 15 minutes drive from there.

The closest parking building is Man Street Car Park, and there are other street parking options around Man Street and Memorial Street. There are also two parking areas on Ballarat Street as you come into town.

Yes we do. In fact we throw people off cliffs every day of the year except for Christmas Day.

We operate in all weather conditions. Trust us – with all the adrenalin coursing through your body you’ll barely notice any rain.

No we don’t. Trust us, the Swing is much better. Anyone can fall off a bridge. Why not swing with style?

The incredible scenery. The fun, focused staff. The huge range of jump styles. The fear, the rush, and the sense of accomplishment. We could go on but the best way to see what makes this such a special (and popular) Queenstown adventure activity is come along and take the plunge for yourself.

Yes of course! We are always focused on maintaining the very highest safety standards. Independent safety audits and engineering tests mean our rides are certified devices and approved by WorkSafe NZ.

WATCHING YOU GO

Yes, you can bring a spectator. It is $22.00 per spectator and this must be pre-booked to ensure there are enough seats to go around.

Yes, but you’ll need to have your hands free. So a wrist, chest or head mount are perfect. Sorry – you can’t jump with phones or selfie sticks.             

Yes you certainly can. We have awesome photos available on The Fox and have both photos and video on the Canyon Swing. You can view these before deciding to purchase. More info>>

That depends. On the Canyon Swing they can be on the jump platform with you or on the viewing desk from the base building. On the Fox they can see you launch then, after a walk downhill to the base building, they’ll be able to see you finish the second line.                                                                             

This depends too. First, are they your children? Things will get real weird real fast if you’re just asking random kids to come watch you. However, if they’re your kids, we may be able to make arrangements. For The Fox, there will need to be an additional spectator to care for your children at all times (as you start and finish at different places). For the Swing it’s a bit more flexible. If there are two of you swinging then one can go while the other is watching the kids in the base building.

ABOUT THE CANYON SWING

For the Canyon Swing it’s 60 metres and The Fox is about 5 metres.

You’ll do The Fox first and then the Canyon Swing.

You don’t have to. There are a few jump styles that allow for this however. Most will shift you back up to a sitting position once you’re in swing mode.

No there isn’t. After the freefall it’s a smooth-as transition into the swing.

No you don’t. You can decide on the platform.

That’s entirely up to you. If you need a buddy there for reassurance, someone reliable to whisper steadying words of encouragement, well, we think you should have them there.

For solo it’s 160kgs and for tandem it’s a combined weight of 180kgs

You will freefall for approximately 4 seconds then swing for up to a couple of minutes before being winched up.

ABOUT THE FOX

First, we’ve added a bit of freefall into the mix. Then you’ve got all the different jump styles. Finally, there’s the height of the platform – this bad mamajama is New Zealand’s highest zipline platform.

No you can’t – you’ll be left stranded on the other side of the cliff if you do! 

The second line is more ‘traditional’ however. So once you’ve conquered the first line the second is a piece of cake. Mmmmm, cake.

We have recorded speeds of up to 70kms per hour!  But this does depend on the weight of customer and conditions at the time.

This is less intense but it is still high. Many customers find the Fox a great introduction into ‘true’ Queenstown adrenaline activities. It’s a step up from an ordinary zipline but a step down from naked skydiving.

You’ll be zipping across pretty fast. The first line is 240m long so it’s about 15-20 seconds long. Then you dismount and get ready for the next line, which is 205m long for another 15-20 second ride.

No sorry, tandems are only available on the Canyon Swing.         

more…

We’re always ready to answer any questions you might have – annual rainfall in the Amazon basin, the meaning of life, the best things to do in Queenstown.  You may not get the right answer, but we can be creative!

If you’re in town pop into the shop and see us. Otherwise our friendly reservations crew are happy to help on 03 442 6990, bookings@canyonswing.co.nz or via our website chat at www.canyonswing.co.nz from 8am – 7pm NZT.